24/7 Customer Support in Shared Web Hosting
Our shared web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our web hosting solutions before you make an order or you are an existing client and you have any question or some difficulty, you can contact us anytime, including weekends and holidays. We have many channels to contact us - several phone lines globally for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any troubles that require additional time to research and deal with. Unlike many other web hosting service providers, our trouble tickets feature a warranted maximum reply time of only one hour, so whatever your trouble is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we supply include 24/7 customer and tech support, so whatever the issue you have, you can get in touch with us and we will help you without delay. Our guaranteed response time for each email message or support ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; the actual response time rarely exceeds 20 minutes. In addition, we have phone support with multiple local numbers around the globe as well as a live chat, which means that you're able to contact us and get additional info about our services even if you don't have an account yet. We can assist you with any question or a difficulty you have - payment methods, package specs, e-mail configuration, hosting account settings, and so on. If you employ our services, you will never experience a situation where you have to wait for a few days to get an issue solved like you will need to do with a lot of other companies.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through our company, you will be able to contact us 24/7 for any server-related issue or fordifferent difficulties or questions regarding the pre-installed software your server comes equipped with. If you haven't purchased a VPS server plan yet, you're able to find out more details about our services by giving us a telephone call or by employing the live chat service. For more tech issues, you can send an email or open a ticket from your billing Control Panel and you will get assistance within no more than one hour no matter the time of the day, even on holidays and weekends. The actual answer time usually doesn't exceed 30 mins. If you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS plan and our admins will assist you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we provide come with 24/7 support via various methods of communication and with a one-hour maximum response time warranty. When you want to learn more about the plans or you have various general or billing questions, you'll be able to phone one of the local numbers that we have around the world or you could use our live chat support and speak with a live representative. For solely tech issues that require some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail, because all these channels are more appropriate to track a particular problem. The response time for them rarely is more than half an hour, therefore you can forget all about waiting for a full day in order to receive support. Our support service is available for all of the server-related issues, which includes the pre-installed software. In case you'd like to receive assistance for third-party apps, you may consider adding the Managed Services upgrade that we offer for all packages.