Extensive Online Documentation in Shared Web Hosting
If you’ve ordered your very first shared web hosting plan from our company or have moved your website over to us, you’ll become used to our platform and our in-house created Hepsia Control Panel in no time as we have prepared a detailed online knowledge base where you can find all the info that you will ever need – both general info about the service as a whole and more concrete info about the different features that you can use and the problems that you may stumble upon. The articles are located in two places. The complete article list can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different features in every Control Panel section too. You can discover how to accomplish basically everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles offer detailed guides, so you won’t ever become disorientated due to an unclear text. Surely, if you chance upon a more specific problem and you don’t find a solution in our knowledge base, you can get in touch with our customer service staff 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared an exhaustive online knowledge base for all our current and future clients, so if you buy a semi-dedicated server account from our company, you’ll be able to find any information that you are looking for at any time. We’ve got a host of educative articles, which will help you understand better what’s happening in your account – "What’s PHP?" and "What are file access permissions?" are only 2 instances. Our exhaustive manuals will help you do anything you need – extract files from an archive, import a MySQL database, redirect a domain name, and so on. Moreover, we also have troubleshooting instructions, which will allow you to find out what spurs a particular problem and the probable solutions for it. In case you can’t send emails or your domain returns a 500 Internal Server Error message, for instance, you can examine our knowledge base and fix the issue straight away. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.