Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you are browsing through your website files or tweaking different account settings. The ticketing system is being closely monitored 24-7 by our tech support team members and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to obtain support. Unlike some hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information with regard to any billing or technical issue. Additionally, you can see a number of informational articles, which will help you resolve the most commonly confronted issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything from one place, so we’ve implemented a support ticket system into the in-house created Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will allow you to manage the correspondence with our tech support staff together with your semi-dedicated server account, which suggests that you won’t need to remember an additional username for some other admin console. You will be able to send a new ticket or to track down the status of an old one with no more than a couple of mouse clicks while you’re browsing the files within your semi-dedicated account. Plus, you can search through older tickets using a clever search box or read applicable FAQ articles, which include solutions to commonly confronted problems. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there’ll always be somebody to help you out.