A ticketing system is the most widely used medium of correspondence that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to solve a problem that takes a certain period of time to examine or that has to be escalated to a server admin. Thus, all comments given by either party will be stored in the very same place in the event that somebody else wants to work on the given issue and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you will need to sign in and out of no less than 2 accounts in order to complete a given procedure or to contact the hosting company’s customer care staff. In case you want to manage several domain names and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. Moreover, it could take substantial time for the hosting provider to answer your ticket.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you are browsing through your website files or tweaking different account settings. The ticketing system is being closely monitored 24-7 by our tech support team members and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to obtain support. Unlike some hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information with regard to any billing or technical issue. Additionally, you can see a number of informational articles, which will help you resolve the most commonly confronted issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more efficient to manage everything from one place, so we’ve implemented a support ticket system into the in-house created Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will allow you to manage the correspondence with our tech support staff together with your semi-dedicated server account, which suggests that you won’t need to remember an additional username for some other admin console. You will be able to send a new ticket or to track down the status of an old one with no more than a couple of mouse clicks while you’re browsing the files within your semi-dedicated account. Plus, you can search through older tickets using a clever search box or read applicable FAQ articles, which include solutions to commonly confronted problems. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there’ll always be somebody to help you out.