A live chat is a real-time method of communication between a hosting supplier's support team and its clients. It is an efficient way to get some info about the web hosting services or get some problem resolved because you're speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the lower possibility of errors any time you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you'll be able to do something different while the representative investigates the issue in question. What's more, you will be able to become a part of a live chat room from any computer which is connected to the Internet, avoiding the phone charges that you will need to pay when you are calling to a different country.

Live Chat Support in Shared Web Hosting

Along with the telephone and ticket support, we supply live chat support too. You'll be able to get in touch with us every single day, which includes weekends and holidays, and we can give you more details about the shared web hosting that we provide if you are not a customer yet, or about general and billing questions in case you already have an account. Although for entirely tech matters you'll need to open a ticket to our tech support, because such matters require extra time to be taken care of, you may still contact us on the live chat for some technical info. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot multiple issues, saving you considerable time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every single day, even on weekends and holidays. It is one of the best ways to learn more about our Linux semi-dedicated servers in case you don't have an account yet or to get some problem resolved in case you're a client and our customer support representatives will help you in real time regardless of the time of the day you join the chat. In case you are hesitating which package is more appropriate for your websites, if you need advice whether you should order a certain upgrade and how to order it or in case you have troubles setting up an email account on your PC, you will be able to get in touch with us and we'll provide you with the necessary info very quickly. The live chat is online even after our telephone lines go off for the day, which means that when you have an account with us, you can rest assured that you'll always enjoy quick assistance with any kind of question or trouble that shows up.