If you’ve ever got any queries in regards to your web hosting plan or you experience a problem with your sites, you will need to contact the hosting company’s client support team. It may not make a difference how swiftly they will reply if you’ve got a generic inquiry, but an issue like a misapplied software application update, for instance, may result in your site becoming broken or invisible online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperational. If you offer goods or services online, any downtime will harmfully influence your site and you can lose current or prospective customers. Lots of web hosting providers, chiefly resellers, answer support tickets and emails within 24 hours, but in the online world that’s far too long, as visitors will hardly ever revisit a website that’s not functioning correctly over lengthy time periods.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting feature a 1-hour response time guarantee, so no matter what enquiry or complication you might have, we will always be there to assist you. Actually, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our client support team members will be at your disposal 24x7, even on weekends and legal holidays, so you will obtain immediate support whenever you need it. We are aware of precisely how costly time can be, so by the time we respond to your support ticket or email, we will have looked into the matter and, if we haven’t come up with a solution, we will provide you with more details on what you need to do on your end – when the situation demands it. With our support service, you can be certain that there will be somebody to help you straight away, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our hyper-fast support service. You’ll obtain a response to any ticket opened through the hosting Control Panel or email sent to our customer and tech support team in no more than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes much less time to investigate and sort out a problem. We will supply you with more information in case the solution involves something that should be done on your end. In case you contact us during weekends or holidays, the response time will be absolutely the same and considering the fact that our support team is on duty day and night, you’ll obtain prompt help for practically any technical, billing or general issue irrespective of what time of day or night it is.