Though this is not the most importantaspect in order to recognize a trustworthy shared web hosting supplier from a bad one and a reseller from a real supplier, the option to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you will be able to reach someone when you need support. The telephone support for hosting services may vary from general to experienced, therefore the issues which can be resolved with a call vary depending on the particular provider. In the general case, these matters are simpler and feature billing or 1st level tech issues since more difficult problems generally require a support ticket where both you and the system administrators can follow the proceedings with a particular issue. Nevertheless, the option to call your supplier can save you considerable time and efforts for the countless small things that may eventually appear at the time you manage your website hosting account.

Phone Support in Shared Web Hosting

We believe that having the option to consult with a live consultant is very important, that's why we have three support lines around the globe (USA, UK and Australia) and you are able to contact us over the phone for 14 hours a day. In case you consider purchasing one of our shared web hosting, for instance, you are able to call us and find more about our solutions before placing your order so as to make sure that we match all of the system requirements for your websites. After your purchase, you can call us about any kind of sales and / or billing problems you may have, or get any kind of general or basic technical info you need. We have tried to find the perfect balance between telephone and ticket support, so for solely technical issues you will have to use our ticketing system, which will help you track the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any questions about the semi-dedicated server packages that we provide. Whether you'd like to learn more about the packages, you have some billing issue or some general problem, you can just give us a call. Although some more technical problems may require a support ticket so as to give time to our tech support team to analyze, we're able to help you with a number of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. If you're in another country, we also have an international number where you're able to contact us.