Technical Support Channels
A 60–Minute Response Time Guarantee
All your support requests will be responded to in no more than sixty minutes after the support ticket or e–mail was submitted. If your issue requires further assistance from an administrator, we will forward the trouble ticket or the e–mail to the person in charge, in a timely manner and we will leave a comment to inform you that more time will be needed for reaching a solution. Furthermore if you make use of our Managed Servers package, all of the server administration services included there will be executed whenever you like.
A Premium–Quality Support Service
We’ll be available to you 24–7 to respond to any enquiries that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the server. If you also need assistance with server administration tasks, you can examine our Managed Servers package, which includes data backup space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Intuitive Help Section
We have equipped our Web Hosting Control Panel with a comprehensive knowledgebase, which features in–depth explanations of its features and functions. Besides, we have shot detailed video tutorials that will further teach you how to carry out a certain task or resolve a commonly encountered problem. All the help articles and the tutorial videos are easily accessible from each section of the Web Hosting Control Panel through the Help and Videos buttons in the top right corner.