Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Warranty

  • Our customer assistance Dept is working 24x7x365 to reply to every one of your support inquiries. Every single ticket you send out to us will be addressed within no more than one hour. If your situation calls for the aid of an admin, we’ll forward the ticket to the person on shift and will notify you that the issue is under control.

  • Top quality support service

  • Top–class Client Assistance Service

  • Our technical assistance Dept will be on duty for you round–the–clock to to attend to all service inquiry tickets that you send. We offer technical help and support for the applications that are pre–installed on your machine. These include our custom developed Web Hosting Control Panel, the chosen Operating System and the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A complete and frequently updated knowledge base is built into our in–house built Web Hosting Control Panel. It includes quick tips about how to carry out all the essential web site administration jobs. The Help area provides in–depth how to content articles and step by step video lessons. You can open the Help section by clicking on the Help or Video buttons in the top right corner of each Control Panel section.